How do I get access to a project?
You must be invited by the project administrator or by TR Trades. Once invited you will receive an email invitation with a temporary password. If you need access to a project please call the project administrator or TR Trades Technical Support.
How do I reset my password?
If you have forgotten your password please press the “Forgot your password” link on the login screen. Alternatively you can also call TR Trades Technical Support who can reset your password.
When I login why can’t I see any files?
Press the button on the left hand side to expand the folders.
When I click the drawing thumbnail, a white box with an X appears. How do I get the viewer to work?
Why is my shopping cart not sending the print order?
If you are using a browser other than Internet Explorer, the shopping cart module will not send to TR Trades. Please take a screen shot of your final shopping cart order and email it to firstname.lastname@example.org and we will process the order for you.
What are the browser limitations of eProject?
If you are not using Internet Explorer, you may not be able to use the Shopping Cart Module or Create Folders. The viewer not used in IE also has less features and is of a lower resolution.
“I work with TR Trades for one reason –peace of mind. They know how to meet critical deadlines for major public events and they get the work done on time, correctly, and within budget. For these reasons I have confidently recommended TR Trades to a number of departments for a variety of projects at Simon Fraser University, as well as to other associates in Vancouver. TR Trades has completed a wide range of projects for SFU including large format aerial photos, mass produced brochures, campus development documents and unique creative arts projects. I believe the successful delivery of this range of project types lies in their team’s commitment to finding customized solutions. I actually look forward to the special projects that truly capitalize on the skills of their team and bring our creative efforts to life. Many of our projects have countless requirements and usually are required in a rush. TR Trades delivers with quality and speed.”
Elizabeth Starr (Simon Fraser University)All Testimonials →
This may sound like a silly question, but…?
There are no silly questions! If you’re unsure about something, give us a call and let us help you out!