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How do I get access to a project?

You must be invited by the project administrator or by TR Trades. Once invited you will receive an email invitation with a temporary password. If you need access to a project please call the project administrator or TR Trades Technical Support.

How do I reset my password?

If you have forgotten your password please press the “Forgot your password” link on the login screen. Alternatively you can also call TR Trades Technical Support who can reset your password.

When I login why can’t I see any files?

Press the Image button on the left hand side to expand the folders.

When I click the drawing thumbnail, a white box with an X appears. How do I get the viewer to work?

Why is my shopping cart not sending the print order?

If you are using a browser other than Internet Explorer, the shopping cart module will not send to TR Trades. Please take a screen shot of your final shopping cart order and email it to digital@trtrades.com and we will process the order for you.

What are the browser limitations of eProject?

If you are not using Internet Explorer, you may not be able to use the Shopping Cart Module or Create Folders. The viewer not used in IE also has less features and is of a lower resolution.

“For decades now, the ownership, management, and staff have been so good and are still in our neighbourhood. They all mean a lot to me and have always been a big help.”

June Katz (June Katz Music + Design)

All Testimonials

This may sound like a silly question, but…?

There are no silly questions! If you’re unsure about something, give us a call and let us help you out!

604.736.4571

TR Trades Reproduction Ltd.

1744 West 4th Avenue, Vancouver BC
604.736.4571
digital@trtrades.com

Monday to Thursday 8am - 7pm
Friday 8am - 5:30pm
Saturday 9am - 4pm
After hours printing available!