How do I get access to a project?
You must be invited by the project administrator or by TR Trades. Once invited you will receive an email invitation with a temporary password. If you need access to a project please call the project administrator or TR Trades Technical Support.
How do I reset my password?
If you have forgotten your password please press the “Forgot your password” link on the login screen. Alternatively you can also call TR Trades Technical Support who can reset your password.
When I login why can’t I see any files?
Press the button on the left hand side to expand the folders.
When I click the drawing thumbnail, a white box with an X appears. How do I get the viewer to work?
Why is my shopping cart not sending the print order?
If you are using a browser other than Internet Explorer, the shopping cart module will not send to TR Trades. Please take a screen shot of your final shopping cart order and email it to firstname.lastname@example.org and we will process the order for you.
What are the browser limitations of eProject?
If you are not using Internet Explorer, you may not be able to use the Shopping Cart Module or Create Folders. The viewer not used in IE also has less features and is of a lower resolution.
“I cannot say enough about TR Trades. Their entire team is efficient and professional. We often need a quick turnaround for both our large and small scale printing projects and we have never once been disappointed. TR Trades continually provides us with creative and affordable solutions that meet our brand standards each and every time. We also know that when a delivery is dropped off at our office from TR Trades, the quality is going to be exceptional. Without hesitation, I'd recommend TR Trades.”
Jim Perkins (FairTradeWorks)All Testimonials →
This may sound like a silly question, but…?
There are no silly questions! If you’re unsure about something, give us a call and let us help you out!