How do I get access to a project?
You must be invited by the project administrator or by TR Trades. Once invited you will receive an email invitation with a temporary password. If you need access to a project please call the project administrator or TR Trades Technical Support.
How do I reset my password?
If you have forgotten your password please press the “Forgot your password” link on the login screen. Alternatively you can also call TR Trades Technical Support who can reset your password.
When I login why can’t I see any files?
Press the button on the left hand side to expand the folders.
When I click the drawing thumbnail, a white box with an X appears. How do I get the viewer to work?
Why is my shopping cart not sending the print order?
If you are using a browser other than Internet Explorer, the shopping cart module will not send to TR Trades. Please take a screen shot of your final shopping cart order and email it to firstname.lastname@example.org and we will process the order for you.
What are the browser limitations of eProject?
If you are not using Internet Explorer, you may not be able to use the Shopping Cart Module or Create Folders. The viewer not used in IE also has less features and is of a lower resolution.
“Trades has been our large-format printing supplier for the past two years and has consistently met our delivery deadlines. We are very happy with their service. Carla and her entire team (from delivery, to production, to customer service) are very RESPONSIVE. They treat our orders both small and large with professionalism and urgency. Rather than blindly printing what files are submitted, they take the time to review our documents and will contact us to clarify details or to offer suggestions for improving print quality. When dealing with tight timelines, we feel fortunate to be working with Carla and her team of dedicated staff to help us deliver a quality print set for our clients.”
Elaine Chong (Applied Engineering Solutions Ltd)All Testimonials →
This may sound like a silly question, but…?
There are no silly questions! If you’re unsure about something, give us a call and let us help you out!